Crocs FAQs

Customer Service Frequently Asked Questions

You can find answers below or contact our team to help you.

Order Information and Tracking

Choose from two ways to easily track your Crocs.com order.

Option 1: Log in to track your order

Visit Crocs.com and select ”Sign In” from the top navigation bar. Sign In.
Enter your registered email address and password and click Sign In.
Under Order History, select your order number.
In the right column of the Order Details page, find Track Shipment and click the blue tracking number.
Your tracking information will display with the estimated delivery date and package travel history.

Option 2: Track with order number and name

Click Order Status in the footer at the bottom of the home page. Order Status.
Enter your order number and your email address. (Be sure to capitalize
the CUS at the end of the number. For example: 00123456CUS.) Click Go.
In the right column of the Order Details page, find Track Shipment and click the blue tracking number.
Your tracking information will display with the estimated delivery date and package travel history.

Need help?

Contact Customer Service at 1-866-306-3179

Shipping Damage

If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.

Unable to Locate Shipment

If the shipment tracking status shows "Delivered" and you are unable to locate the shipment we apologize for the inconvenience, but Crocs is not responsible for the shipment becoming lost or stolen.