Privacy Policy
Privacy Statement
At Crocs Philippines Inc. and our global affiliates (“Crocs”, “we”, “us”, and “our”), your trust is our top priority. We are deeply committed to protecting your personal information and ensuring your online shopping experience is safe, transparent, and secure.
In full compliance with the Philippine Data Privacy Act of 2012 (DPA), we actively respect and uphold your rights as a data subject, ensuring you remain in control of your personal information. Supported by strong technical and organizational security measures, we work continuously to safeguard your privacy at every step of your journey with us.
About Us
Crocs Philippines Inc. is the official e-commerce destination and retail presence for Crocs footwear in the Philippines. Through our website, we provide a dedicated online shopping portal catering to Filipino shoppers nationwide, offering authentic Crocs products, exclusive online releases, and localized shopping conveniences.
When we refer to our “Services” in this Privacy Notice, we mean:
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Our Digital Platforms (“Sites”): Website, and apps owned and controlled by us, including www.crocs.com.ph.
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Products and Services: When you use our Site, among others, these Services may include the following:
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Marketing & Business Development: Marketing campaigns, social media activities, promotional activities for events, and emails created or sent by Crocs (“Marketing”).
This Privacy Policy
We understand your concerns about privacy and we want to assure you that Crocs takes privacy matters seriously. We are providing this Privacy Policy to explain how we will use the personal data you provide us when you communicate with us, access, visit and transact on our website.
This Privacy Policy applies to all personal and sensitive personal information (collectively “personal data”) processed by Crocs through our Website from:
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Website visitors / prospective customers
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Registered customers / account holders
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Guest checkout purchasers
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Newsletter/marketing subscribers
The words “Personal Data”, “Personal Information”, “Sensitive Personal Information”, “Processing of Personal Data”, and other related terminologies in this Privacy Policy are used in the same context as they are found in the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR) and other relevant National Privacy Commission (NPC) issuances and other applicable data privacy laws (collectively “Data Privacy Laws”).
Personal Information - refers to information that directly and certainly identifies you such as your name, contact information, billing and shipping address and payment details.
Sensitive Personal Information - refers to personal information that can classify you, such as your age, birth date, race, ethnic origin, marital status, color, education, health, government issued identification, those established by law as classified, and any criminal, civil or administrative proceeding about you.
Processing of Personal Data - refers to any operation or any set of operations performed upon personal data including, but not limited to, the collection, use, storage, disclosure or disposal.
Automatic Anonymous Information (AAI) - refers to information we collect through this website that does not, in itself, identify you personally.
Cookies – are text files with small pieces of data that are used to identify your computer as you use a network and improve your web browsing experience.
Web beacons - are small computer code embedded within web pages or emails, when you visit a page on the website or open an email. It is used to count how many people visit our website.
Website - refers to crocs.com.ph, being Crocs’ online store.
The terms “you” and “your” mean any user of our website.
Access to Website by Minors
Our website is designed for individuals who can legally form a binding contract. We will not knowingly collect personal data from minors (individuals under 18 years of age). Purchasing and creation of accounts with Crocs must be handled by an adult. Parents and legal guardians can request the deletion of a minor’s data. Personal data of minors provided to Crocs without the consent of parents or legal guardians shall be destroyed in a secure manner.
Links to Other Sites
This Privacy Policy applies only to our website. You may visit other websites, through links on our website, which may collect, use and share your personal information or automated anonymous information in accordance with their own privacy policies. The information practices of those websites linking to our website are not covered by this Privacy Policy and we are not responsible for the privacy practices of such linked sites. We encourage you to be very cautious before you disclose your personal information to others. If you register for Crocs on another website or use a website providing a service for Crocs, that website may provide personal information or automated anonymous information about you and your transactions back to Crocs.
Personal Data We Collect
We collect personal data you manually provide to us or where it is collected through our website, or a third party, including when you sign in to our website using a third-party account.
Information you manually provide
We collect your information when you create an account, shop on our site, join our newsletter or loyalty program, participate in contests or surveys, or contact customer support. This includes:
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Identifiers & Contact Details: Your full name, email address, mobile/phone number, billing and shipping addresses, and signature.
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Login Data: username/password (hashed).
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Financial Data: tokenized card details (last 4 digits, card brand), credit or debit card details and other financial information.
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Transaction Data: loyalty program details, order history, and items saved in your cart, order details, SKU/items purchased, order value.
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Communication & Feedback: Customer support messages, survey responses, product reviews, and feedback.
Note on Required Information: We will clearly mark which information fields are required and which are optional. While you are free to decline providing required details, doing so may limit your ability to use certain features or complete a purchase on our website.
Information from third-party social media platforms
If you choose to register or log in to our website using a social media or third-party account (such as Facebook or Google), you consent to that platform sharing relevant profile details with us to automatically set up your account.
The specific information we receive depends entirely on your personal privacy settings on that platform.
We do not control and are not responsible for the privacy policies, data handling practices, or accuracy of third-party platforms. We recommend reviewing your privacy settings directly on those platforms.
Information sent to us by your Web Browser
When you visit our website, your browser automatically sends us certain technical information. This data does not personally identify you, but it helps us maintain site security, improve functionality, and deliver a smoother browsing experience.
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Technical Data Collected: Your IP address (which indicates your general network location), browser type, operating system, device details, language preferences, browser fingerprint, and the website address that directed you to our page.
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Cookies & Tracking: We use cookies and similar browser data to optimize site performance and understand how visitors interact with our content.
Information from your Mobile or Tablet Device
When you visit our website using a mobile phone or tablet, we collect technical details about your device to ensure our site displays correctly and functions securely on your screen.
Device Data Collected: Your IP address, device operating system, mobile browser type, and basic hardware details.
Managing Device Privacy: You can manage tracking preferences or restrict permissions at any time directly through your device’s built-in Privacy settings.
Information collected using cookies and other Web Technologies
We use cookies, web beacons, and similar tracking technologies to keep our website running smoothly, improve your shopping experience, and support our marketing efforts.
Types of Cookies We Use
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Strictly Necessary Cookies: Essential for site navigation, adding items to your shopping cart, and completing secure checkouts. These session cookies are automatically deleted when you close your browser.
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Preference Cookies: Help us remember your choices, such as saved shopping cart items and login credentials. If you select the "Remember Me" option when signing in, we store your email address in a cookie to make future logins faster.
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Performance & Analytics Cookies: Collect information on how visitors interact with our site (such as most visited pages or loading errors) so we can continuously optimize site performance.
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Advertising & Marketing Cookies: Used to show you relevant promotional content and advertisements tailored to your interests.
Web Beacons & Other Technologies
In addition to cookies, we use web beacons (small, embedded graphics) in our emails and website pages to:
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Measure Email Engagement: Check whether promotional emails were opened or if links were clicked.
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Analyze Site Traffic: Determine which products, categories, or promotions attract the most interest.
Managing Your Cookies
You can block, restrict, or delete cookies at any time directly through your web browser’s privacy settings. Please note that disabling essential cookies may impact site functionality and prevent you from completing a purchase.
First-Party & Third-Party Advertising & Analytics
First-Party Advertising Cookies
When you visit our website, we may deliver, with your consent, a first-party advertising cookie to your browser to recognize you as someone who visited our website when you leave and travel elsewhere on the internet. This allows us to deliver relevant promotions and measure ad attribution without sharing your cross-site browsing data with outside companies.
Vendor Restrictions: Although we may work with an authorized vendor to deliver and read our first-party advertisements on our behalf, our vendors may not use these first-party cookies to recognize you as someone who may be interested in the goods or services of the vendors’ other clients.
How to Opt Out: You can opt out of our first-party advertising at any time by clicking here. When you do, we will deliver an "opt-out cookie" to your browser. In the future, when you visit our website, the opt-out cookie will tell us that you have opted out of Crocs’ cookies for first-party advertising. The opt-out cookie will only prevent delivery of first-party advertising cookies. First-party cookies are different from “third-party cookies”, which track your online behavior across non-affiliated websites for the purpose of delivering targeted advertisements not only for Crocs but for a variety of companies.
Third-Party Cookies & Analytics
Third-party partners may also place cookies on your device when you visit our site to help us analyze traffic or serve interest-based ads across the web:
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Google Analytics: Helps us analyze site traffic and understand how visitors interact with our website. Learn more by clicking here.
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Ad Networks & Tracking Partners: Track browsing behavior across non-affiliated websites to display targeted advertisements for Crocs and other brands.
Managing Your Third-Party Privacy Preferences
You have choices regarding how third parties collect your information on our website:
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Opting Out of Google Analytics: You can prevent Google Analytics from tracking your activity on our site by downloading the Google Analytics Opt-Out Browser Add-on, by clicking here. (Note: This does not block data sent directly to Crocs).
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Opting Out of Interest-Based Ads: You can opt out of targeted advertising from participating industry partners by clicking here.
Important Notes on Opting Out:
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Device-Specific Preferences: Industry opt-out tools rely on browser cookies. If you use multiple devices or browsers, you must complete the opt-out process on each device and browser you use.
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Browser-Level Blocking: If a third party does not participate in industry opt-out portals, the best way to prevent cross-site tracking is by managing or deleting cookies directly through your browser’s privacy settings.
Our Basis for Processing
We collect and process personal information only when reasonably necessary to provide our Services, operate our business, fulfill legal obligations, or pursue legitimate business interests under applicable data privacy laws.
Depending on how you interact with us, our legal bases for processing include:
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Contractual Necessity: To perform our contract with you or our Clients.
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Legitimate Business Interests: To operate, secure, and improve our business and services.
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Legal Compliance: To comply with statutory, regulatory, or legal mandates.
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Consent: Where you have explicitly authorized us to process your data for a specific purpose.
Our Use of Your Personal Data
We use the personal data collected through our website for the following purposes:
1. For the provision of our products and services
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Order Fulfillment & Customer Support: To process payments, ship and deliver your purchases, manage transactions, provide responsive customer service, account creation, order history management, process returns and exchanges, and provide warranty support.
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Account & Service Communications: To send transaction confirmations, delivery updates, account notifications, and essential operational notices regarding your use of our website.
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Fraud Prevention: Fraud and chargeback prevention.
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Personalized Experience: To tailor site features, recommendations, and content to your preferences and browsing habits.
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Site Improvement & Analytics: To evaluate website usability, improve site performance, analyze customer needs, and refine our product offerings and marketing strategies.
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Feedback & Surveys: To invite you to share feedback or participate in surveys to help us improve our services.
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Agreed Purposes: For any other specific purpose disclosed to you at the time of collection or detailed in a click-through agreement.
2. For marketing, sales and advertising activities
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Marketing & Promotional Updates: To send special offers, event invitations, and promotional content aligned with your stated communication preferences.
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Security & Fraud Prevention: To protect our website and customers against credit risks, security breaches, and fraudulent activities.
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Contests, Sweepstakes, and Promotions: To administer the event, notify winners, and fulfill public winner disclosures as required by law. Entering contests is entirely optional—you do not need to participate in promotions to browse or purchase products on our website.
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Transactional Emails: When you place an order, you will automatically receive non-promotional emails essential to your transaction, such as order details and tracking numbers.
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Marketing Emails: If you opt in or provide your email during a purchase, we may periodically send newsletters, exclusive sale alerts, and feedback requests. You can unsubscribe from promotional emails at any time using the link provided at the bottom of our messages.
3. For compliance with law and legal obligations
We process personal data to fulfill our statutory obligations, enforce our agreements, and protect our legal rights. Specifically, this includes:
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Legal & Regulatory Compliance: Meeting statutory obligations, satisfying regulatory reporting requirements (tax, accounting, consumer protection laws), and maintaining business records as required by law.
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Contract Enforcement: Enforcing our Terms and Conditions, agreements, and other legal contracts.
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Investigations & Dispute Resolution: Processing complaints, investigating potential contract breaches or illegal conduct, and implementing preventive risk measures.
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Identity Verification & Internal Audits: Verifying identity credentials and conducting internal governance, operational, and financial audits.
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Legal Claims & Defense: Establishing, exercising, or defending our legal rights and interests in judicial, administrative, or regulatory proceedings.
Third-Party Direct Marketing: We will never share, sell, or disclose your personal data to third parties for their independent direct marketing purposes without your explicit consent.
All personal data is processed with the utmost respect for your privacy and in strict compliance with the DPA.
Sharing of Your Personal Data
We do not sell personal information for monetary compensation. We only disclose personal information to third-party service providers and vendors strictly for legitimate business and operational purposes (such as service delivery, quality assurance, fraud prevention, IT security, and legal compliance). However, like many digital companies, we utilize third-party analytics and advertising tools to analyze website traffic and deliver relevant online ads. Making online identifiers or browsing activity available to these third-party ad networks may be legally defined as a "sale" or "sharing" of personal data.
We share personal information with the following categories of recipients to fulfill the operational and business purposes outlined in this Privacy Policy:
1. Service Providers & Fulfillment Partners
We share information with vendors and partners who perform essential business functions on our behalf. These third parties are contractually required to use your information strictly as instructed by Crocs and to keep it secure:
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Logistics & Delivery: Couriers, postal services, and fulfillment centers (in the Philippines and abroad) to ship and deliver your orders.
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Payment & IT Infrastructure: Payment processing gateways, website hosting services, cybersecurity partners, and technical maintenance providers.
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Customer Care & Marketing: Platforms and marketing agencies that help us conduct customer surveys, manage promotional efforts, and analyze site performance.
Separately, and distinct from the first-party advertising cookies described above, we may permit third-party service providers to use only two limited categories of information collected through this website for their own marketing purposes or to market the products and services of their other clients. First, we may permit third-party service providers to use aggregate information about how users of this website behave. Aggregate information provides a picture of how our users behave collectively; it does not identify how any single individual has behaved on our website. Second, we may permit third-party service providers to use automatic anonymous information collected through this website, which does not, standing alone, identify the individual. We do not permit third-party service providers to use our first-party advertising cookies to identify you for the goods or services of their other clients. For more information about behavioral advertising, see the “Third-Party Cookies & Analytics” section above.
2. Third-Party Social Media Platforms
Targeted Advertising (Custom Audiences): With your consent, we may share hashed contact information (such as your email address or phone number) with a third-party social media platform to confirm that you use the platform so that we can advertise to you through it. Receiving this information informs the platform that you are a Crocs customer, and it may be allowed to use this information for its own marketing purposes. However, we prohibit third-party social media platforms from retaining or using any hashed email address or phone number we provide that does not match one they already possess.
Social Features & Profile Linking: We may provide functionality that lets you automatically post information about the actions you take on our website (for example, the items you have purchased) to a third-party social media platform. If you use this functionality, people with access to your profile on that platform may be able to see those actions, and you should have no expectation of privacy in them. If you choose to link your profile on our website with an account on a third-party social media platform, we may share the information in your profile with that platform.
Managing Consent: You retain full control over social media sharing. You can withdraw your consent at any time by:
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Managing your ad preferences and application permissions directly within your social media account settings.
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Choosing not to link your social media profile with our website, or unlinking a previously connected account.
3. Affiliates and Subsidiaries
We may share your information with our corporate parent company (Crocs, Inc.), subsidiaries, and regional affiliates for administrative purposes, operational efficiency and quality improvement or, where permitted by law, for their own marketing. In case of the latter, we will only do so upon your consent and we will provide you with clear opt-in or opt-out choices in accordance with applicable privacy laws before doing so.
4. Business Partners & Joint Promotions
With your opt-in consent, we may occasionally share information with select partner brands for joint marketing efforts.
When you enter a contest or promotion that is co-branded or sponsored by a third-party partner, sharing your information with that sponsor may be a condition of entry. If you prefer not to share your data with co-sponsors, you may choose not to join that specific promotion.
5. Business Negotiations & Reorganizations
If Crocs undergoes strategic changes—such as a merger, acquisition, corporate reorganization, or sale of business assets—we may need to disclose personal data to prospective purchasers or advisors:
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Pre-Transaction Negotiations: During due diligence, we enforce strict Non-Disclosure Agreements (NDAs) to limit data usage and safeguard confidentiality.
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Completed Transfers: If a transaction is completed, your personal information will be transferred to the successor entity, subject to the privacy protections required by law and this Privacy Policy.
6. Legal Compliance & Rights Protection
We may disclose personal data to regulatory authorities, court officials, law enforcement, or legal counsel to:
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Comply with applicable legal or governmental mandates;
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Enforce our contractual agreements;
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Protect the rights, privacy, safety, or property of Crocs, our affiliates, our users, or the public;
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Investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability; and
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Pursue available legal remedies or limit operational damages.
7. International Data Transfers
Because Crocs operates globally, our servers, affiliate offices, and third-party service providers may be located in countries outside the Philippines.
When you use our website, communicate with us, or purchase our products, your personal data may be transferred to, stored, and processed in international locations for centralized management, order fulfillment, and system maintenance.
Our Data Protection Commitment: Whenever your personal data is transferred across borders, we take all reasonable steps to ensure that appropriate contractual and technical safeguards are in place. All cross-border transfers comply with the requirements of the DPA, ensuring your information remains protected under standard privacy safeguards consistent with this Privacy Policy.
Data Storage, Retention and Disposal
We retain your personal data only for as long as necessary to fulfill the purposes. We generally retain your personal data in relation to marketing or promotional activities for as long as you remain subscribed or accept our marketing communications. Personal data collected is stored in a secure facility in the Philippines or in other countries, depending on data processing operations.
Once the information is no longer needed, your data is securely deleted or anonymized.
However, financial information and documents pertaining to taxable transactions shall be preserved for a period of ten (10) years, pursuant to the regulations of the Bureau of Internal Revenue (BIR). This specific data is retained strictly to comply with our statutory tax, accounting, and legal obligations, even if you close your account or request data deletion.
After this period, the data is permanently and securely destroyed.
Our Data Protection Measures
We implement reasonable and appropriate organizational, technical, and physical security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or theft.
Our security framework is tailored to the sensitivity and volume of the data under our care and includes:
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Access Controls & Internal Policies: Restricting access to personal information strictly to authorized personnel on a "need-to-know" basis throughout its lifecycle.
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Technical Safeguards: Implementing encryption protocols, secure network firewalls, and endpoint protection across our systems and web infrastructure.
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Governance Oversight: Maintaining a designated Data Protection Officer (DPO) to monitor regulatory compliance and oversee our data privacy program.
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Workforce Training: Conducting regular, mandatory privacy and data security training for all personnel who handle customer data.
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Incident Response Protocols: Enforcing structured procedures to quickly detect, investigate, and mitigate potential security incidents or breaches.
Security Disclaimer & Incident Reporting: While we enforce rigorous security measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you have reason to believe that your account security or interaction with us has been compromised, please notify us immediately through our contact details below.
Your Data Privacy Rights
1. Your Choices
We respect your right to make choices about the manner we collect, use and disclose the personal information you provide on or through this website. This notice describes some of your choices, such as your choice to opt-out of receiving cookies.
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Do Not Track Mechanisms: Your browser may deliver a “Do-Not-Track” (DNT) signal to this website. Instead, we request that you manually adjust your privacy settings to block tracking on your browser.
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Previously expressed preferences: You may change preferences you have previously expressed regarding how we use personal information you provide on or through this website. For example, if you have provided your contact details and receive periodic emails from us, you may stop receiving those e-mails by clicking the “unsubscribe” link at the bottom of the e-mail sent you.
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You may change other preferences by logging into your user account on this website. Otherwise, please contact us at dpo@crocs.com.
Administration and Management of Personal Data
We will take reasonable efforts to ensure that your personal data is accurate and complete, if your personal data is likely to be used by us to make a decision that affects you, or disclosed to another organization. However, this means that you must also update us of any changes in your personal data that you had initially provided us with. We will not be responsible for relying on inaccurate or incomplete personal data arising from your failure to update us of any changes in your personal data that you had initially provided us with.
2. Your Privacy Rights
Under the DPA, you may have certain rights to know, access, update, port your personal data, correct inaccuracies, delete, restrict processing of your personal information in our custody and control.
For security purposes, we will verify your identity when you request to exercise your data privacy rights. For certain types of requests, we may also need to ask you for additional information to verify your identity. Once we have verified your identity (or your agent, as applicable), we will respond to your request as appropriate.
You have the right to:
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Be informed. You may request information on how your personal information is being collected and processed. This includes the use of automated decision making and profiling for transactions. In this connection, you are advised to read this Privacy Policy before you share or give your consent to the collection of your personal information.
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Access. Upon written request, you may request access to personal information we collected from you. You may inquire on the personal information processed and the manner they were processed. You may inquire who the recipients of your personal information are and reasons for their disclosure. You may object to the collection and processing of your personal data.
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Erase/Block. You may erase, order blocking, withdraw and remove personal information you furnish us when we communicate with you. You have the right to erase, order the blocking and or removal of your personal data in our filing system.
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Opt-out. You have the right to opt-out to any of our commercial communication of advertisement.
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Rectify. You may correct or dispute any inaccuracy or errors on your personal information we have collected. You always have the opportunity to review and change the information you provide to us by logging into the website and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the “My Account” section of the site.
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Secure Data Portability. Upon written request, you may obtain a copy of your personal data in electronic or structured format that is commonly used.
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Be Compensated for Damages. You have the right to be indemnified for any damage sustained due to violation of your right to privacy through inaccurate, false, unlawfully obtained or unauthorized use of your personal information.
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File a Complaint. You may file your complaints or concerns regarding use of your personal information at dpo@crocs.com.
In case we failed to resolve your complaint or if you are unsatisfied with the way we handle the matter, you have the right to file a complaint with the National Privacy Commission (NPC).
Privacy Policy Changes
Crocs may change its Privacy Policy at any time without prior notice. Revised versions of this Privacy Policy will be posted on this page, together with the updated effectivity date.
Governing Law
The Privacy Policy for Crocs Philippines (crocs.com.ph) is governed by Republic Act No. 10173, otherwise the Data Privacy Act of 2012. It is also subject to regulatory oversight by the Philippine National Privacy Commission.
Inquiries
For inquiries regarding this Privacy Policy, processing of your personal data, as well as any concerns or complaints regarding your data privacy, or should you want to exercise your rights as a data subject, you may contact our DPO using the information below:
The Data Protection Officer
Email: dpo@crocs.com
Address: 28th Floor, The Enterprise Center, 6766 Ayala Avenue Corner Paseo De Roxas, San Lorenzo, City of Makati, Fourth District, National Capital Region (NCR), 1223
Last updated on July 23, 2026
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