General Return Conditions:
In order for a return to be accepted, it must meet the following conditions:
- Return within 30 days of receiving the product
- The product must be unused, unworn, and with the attached tags
- The product must be in its original state and packaging with the original tags attached and accessories
- Footwear must be in the original packaging with original tags attached.
If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will not be accepted.
We do not replace or refund products:
- Obtained from a source other than https://crocs.com.ph/
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose
General Process for Returns
- Customers must contact Crocs Philippines Customer Service via Chat or via Email
- Customers must provide (a) Order Number, (b) Reason for Return, and (c) Supporting Documents - ex. Product Images, Delivery Confirmation, and etc.
- Crocs Philippines Customer Service will confirm if return is valid for Return
- Upon receiving confirmation, Customers may return the item via Third Party Logistics - LBC (shipping cost will shouldered by customer to be refunded with along with purchase amount)
For any and all Returns, Refunds, and Exchange Requests, please reach out to Crocs Philippines Customer Service via Chat or via Email
