Return Policy

General Return Conditions:
In order for a return to be accepted, it must meet the following conditions:

  • Return within 30 days of receiving the product
  • The product must be unused, unworn, and with the attached tags
  • The product must be in its original state and packaging with the original tags attached and accessories
  • Footwear must be in the original packaging with original tags attached. Sticker on the shoe box should not be removed or altered in any form

Returned products are inspected by our in-store sales associate. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will not be accepted.

We do not refund products:

  • Obtained from a source other than https://crocs.com.ph/
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose

You will have 2 return options:
1. Return via Third Party Logistics (shipping fee on buyer)

  • Contact Crocs Philippines Customer Service (via Facebook Messenger) (https://web.facebook.com/CrocsPhilippines)
  • Provide us with your order details and reason for return
  • Print out email and or mobile confirmation
  • Insert printed notification into the parcel, then seal the parcel
  • Hand over to third party logistics as per schedule and instruction of our Customer Service team
  • Contact our Customer Service team for updates

2. Return in one of our own Retail Store (free returns)

  • Contact Crocs Philippines Facebook Messenger, https://web.facebook.com/CrocsPhilippines
  • Provide us with your order details and reason for return
  • Print out email and or mobile notification
  • Insert printed notification into the parcel, then seal the parcel
  • Proceed to any Crocs store near you
  • Hand over to our sales associate the product for return
  • Wait for the transmittal as proof of return. Please keep the copy
  • Contact our Customer Service team to process your request