General Exchange Conditions:
- Exchange within 30 days of receiving the product
- The product must be unused and unworn
- The product must be in its original state and packaging with the original tags attached and accessories
- Footwear must be in the original packaging with original tags attached. Sticker on the packaging should not be removed or altered in any form.
- You must insert printed order email or mobile confirmation on the product at the time of hand over to our in-store sales associate at any Crocs store near you
- Clearance, markdown/on sale and online exclusive items cannot be exchanged
- We can only exchange items available at https://crocs.com.ph/
You can exchange to a new color or style
- No refund or partial refund – even if new item is cheaper*
- You have to top up price difference if new item is more expensive*
*Only online purchase price will be considered.